(310) 855-4037 - weinhouse@gmail.com - Woodland Hills, California 91364
SUMMARY:
- Skilled Professional with a balance of technical, leadership, and sales skills.
- Self-starter with exceptional time management. I successfully complete projects.
- Consistently create and maintain useful documentation.
EDUCATION:
A.S. Information Technology, City College of San Francisco
B.S. Graphic Communications Management, Cal Poly San Luis Obispo
PROFESSIONAL:
Invia Robotics (2021 - 2022) Application Support Engineer:
InVia helps companies move products around warehouses by manufacturing robots and developing the software to accomplish this task. The bots move Incoming products to shelves in the warehouse, software plans just in time movement of orders to areas for picking, and then return the totes that hold the product back to racks in the warehouse or replenishment areas saving countless hours of walking. I was hired to be part of InVia Robotic Operations Center (ROC) Team. This team helps clients keep robots moving the warehouse as well as other things such as updating software on robots, and certification of their quality prior to shipping.
Factual (2014 - 2020) Technical Account Manager (TAM):
Factual is where people go for location data. The company has been collecting data from billions of inputs since 2008. We sell data sets for 70 million places spanning 50 countries. I was hired as Technical Account Manager, helping to ease the challenges between clients and our technical team. I was responsible for developing a system to deliver data to all of our clients as well as help them with any issues they might have with our data.
Zest Finance (2011 - 2013) IT Support:
Zest is a Startup Company using Big Data in a unique way to underwrite loans for the Under-banked. New for me, was our 100% cloud based infrastructure. Our team was responsible for user support. I created process and scripts facilitating error free user administration as our size increased 4x! Other projects were: email, telephone, wireless, security, workstation imaging, and company name change. My part was mostly technical, but often included project management and vendor coordination. Projects ran smoothly, without errors or unplanned interruptions. I created and maintained two Wikis, one with IT information for users, and one technical documentation site.
Google (2007 - 2010) Systems Administrator:
I worked with the Acquisitions Team. We helped acquired companies by setting them up in a pre-Google production environment while engineers prepared their service for production. My job was a dual Project Management and Technical role. Along with day to day work, I was responsible for installation service on Linux and Windows servers file replication in control racks, and Windows anti-virus protection. I was a large contributor to our documentation effort. I also had some involvement with our Corporate Linux distribution "Goobuntu". My main focus was on pushing or "wrangling" distribution updates, testing and verification of bugs/fixes at release.
Google (2006 - 2007) IT Field Technician:
Issues, which require hands on support, are escalated to the Field Tech organization. We were also responsible for equipment setup for new employees and oddball issues in local machine rooms. I worked with the Google Santa Monica team during a strong growth period where we more than doubled the number of employees, added two offices, and supported our Mexico City office.
Executive Network Services (2005 - 2006) Network Administrator / Consultant:
Clients are companies having 15 to 100 employees that are too small to operate an internal IT department. We upgrade and support networks, workstations, servers, operating systems, and software applications
It's All Greek To Me (2003 - 2005) Network / Desktop Administrator:
Manage computer network for 80+ computer users. Along with support, we successfully stabilized and transitioned a Mixed Novel 5.1 and Windows NT network to a 100% Windows environment. Other notable accomplishments were setting up File, Backup, and Anti-virus services, disaster recovery for Exchange 5.5 email service and upgrade to Exchange 2003 email service.
Lahlouh Group Inc. (2000 - 2002) IT Manager:
Stabilized and re-engineered the computer and telephone networks within the Lahlouh group of companies. Network consists of 250 voice terminals, 161 computer workstations, 20 servers, telephone switch, and voice mail system. Servers host a variety of Internet, printing, accounting, and manufacturing services. Server operating systems are a combination of Microsoft Windows NT and Red Hat Linux.
Lahlouh Group Inc. (1999 - 2000) Manager of Marketing, Customer Service, and Planning:
George Rice & Sons (1997 - 1999) Sales Representative:
One of George Rice & Sons top producers, specializing in sales of high quality sheet fed and web offset lithography.
Graphic Arts Center (1994 - 1997) Sales Representative:
One of Graphic Arts Centers top producers, specializing in sales of high quality sheet fed and web offset lithography.
Prior work experience gladly furnished upon request.
CERTIFICATION/TRAINING:
While at Zestfinance: Digium PBX - Switchvox Admin & Switchvox Support Engineer, While at Google: NetApp Basic Administration, NetScaler Basic Administration, In house Linux Training, Sophos Anti-virus. While at IAGTM: CompTIA Network+ Certified Professional. While at Lahlouh: Crystal Reports 7.0 Professional, Basic PBX Administrator Lucent Technologies BTC158H-DEFINITY, UNIX / OPEN Systems Certification - CCSF, Visual Basic & Database Programming Certification - CCSF
ENVIRONMENTS:
All modern Operating Systems: Unix/Linux, Windows, and Macintosh (physical and virtualized) plus most mobile platforms. My experience has been with IT infrastructure and supporting Desktops, Servers, and Network Technologies. Duties have ranged from punching down wires, to scripting domain migrations. Programing has been mainly shell scripting, for things like user management and automated installations, sometimes integrating or modifying that Python or Perl script to help with a task. I'm very serious about documentation and revision control, having worked with Perforce, RCS, and GIT. I am an Expert at keeping documentation, whether using raw HTML or tools such as TWiki WikiFYD, or Google Sites. I'm as comfortable with open source as commercial products for configuring and managing services such as Mail, Networking, User Management, File Storage, Backup, Firewalls, VPN, Configuration Management, etc. I have worked with all types of desktop applications ranging from Microsoft Office to the GIMP. As for the cloud, I've had my hands on Google Apps, Amazon Hosted, Dropbox, Efax, Carbonite, GitHub, Pivotal Tracker, OpenVPN, and Jaconda to name a few.
AFFILIATIONS:
Technical: UNIX Users Association SC, San Fernando Valley Linux Users Group.
Los Angeles Public Library: Teach Introduction To Personal Computers class.
